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Client Survey Questionnaires

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

Sincerely,

[MANAGER_NAME]





In thinking about your most recent experience with [COMPANY], was the quality of customer service you received:
  • Very Poor
  • Somewhat Unsatisfactory
  • About Average
  • Very Satisfactory
  • Superior
If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your concerns resolved was:
  • Very Poor
  • Somewhat Unsatisfactory
  • About Average
  • Very Satisfactory
  • Superior
Would you please take a few minutes to describe what happened?

Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
  • Very Poor
  • Somewhat Unsatisfactory
  • About Average
  • Very Satisfactory
  • Superior
Would you please take a few minutes to describe why you are not satisfied with the product?


Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statement


 
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The customer service representative was very courteous          
The customer service representative handled my call quickly          
The customer service representative was very knowledgeable          



The Process

The following questions pertain to the process by which your most recent service contract was handled. Please indicate whether you agree or disagree with the following statements.

 
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
The waiting time for having my questions addressed was satisfactory          
My phone call was quickly transferred to the person who best could answer my question          
The automated phone system made the customer service experience more satisfying          


Considering the total package offered by including customer service, [PRODUCT] features and benefits, and cost; how satisfied are you with [COMPANY]?
  • Very Satisfied
  • Somewhat Satisfied
  • Neutral
  • Somewhat Dissatisfied
  • Very Dissatisfied



Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

[COMPANY]

[MANAGER_NAME]

[ADDRESS_1]

[ADDRESS_2]

[CITY], [STATE], [ZIP]



      

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