Customer Survey Questionnaires - Your Free Customer Survey Questionnaire Template

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Customer Survey Questionnaires

This short customer service survey questionnaire is designed to provide insight into the transaction between your business's staff and your customers. It's a general customer service survey example that you can use to get feedback about face-to-face customer service interactions; adapt it to your needs by adding other questions specific to your company if you wish.

Customer Service Survey

Dear Customer,

Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your comments will enable us to see how we're doing overall and find out how we can improve.

Strongly Agree
Strongly Disagree
Staff were available in a timely manner.          
Staff greeted you and offered to help you.          
Staff were friendly and cheerful throughout.          
Staff answered all of your questions.          
Staff showed sufficient knowledge of our products/services.          
Staff offered pertinent advice.          
Staff were courteous throughout.          

Overall, how would you rate our customer service?

  • Excellent
  • Good
  • Average
  • Fair
  • Poor

Open-Ended Questions

What did you like best about our customer service?

How could we improve our customer service?

Is there a staff person you would like to commend?


Do you have any final comments regarding your experience with us?

Thank you for taking the time to complete our customer service survey.


Now that you have your draft customer survey questionnaire, why not find out if we can assist you to run the survey? ...

PeoplePulse is an Australian built online feedback and survey tool used extensively by Australian and New Zealand based organisations to conduct online surveys. The tool can also be used by business professionals to conduct cost effective staff or customer surveys.

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Customer Survey Questionnaires




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