Customer Survey Questions - Your Free Customer Survey Questions Template






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Customer Survey Questions

In [COMPANY NAME], we would like to know what you think of our work. Please complete this short survey to provide us with feedback.

What is your overall satisfaction with [COMPANY NAME] products and services?

  • Very satisfied
  • Satisfied
  • Neutral
  • Dissatisfied
  • Very dissatisfied

If you are dissatisfied, why?

How often do you use [COMPANY NAME] products and services?

  • Daily
  • About once a week
  • About once a month
  • Several times a year
  • Once a year
  • Other, please specify: ___________

How long have you been using [COMPANY NAME]'s products and services?

  • Less than 1 month
  • 1 to 6 months
  • 6 months to 1 year
  • 1 to 3 years
  • More than 3 years

What is the main reason you originally selected [COMPANY NAME]'s products and services? (please select one only)

  • Value for price
  • Quality
  • Design and appearance
  • Was recommended it
  • On sale
  • Other, please specify: ___________

How satisfied are you with [COMPANY NAME] products and services in the following areas:

 
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Value for price          
Quality          
Usage experience          
Ability to meet needs          
Design and appearance          

How satisfied are you with your relationships with [COMPANY NAME] in the following areas:

 
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Flexibility of pricing          
Flexibility of terms and/or agreements          
Flexibility of partner and/or affiliate programs          
After-sale support          
Purchase experience          
Repeat purchase experience          
Sales representatives and support          


Compared to the alternative products and services available on the market, how do you estimate [COMPANY NAME] products and services:

  • Much better
  • Somewhat better
  • About the same
  • Worse
  • Much worse
  • Don't know

Based on your recent experience, will you continue purchasing products or services from [COMPANY NAME] in future?

  • Definitely
  • Probably
  • Probably not
  • Definitely not
  • Not sure

If no, why not?

 

Would you purchase additional or related products or services from [COMPANY NAME]?

  • Definitely
  • Probably
  • Probably not
  • Definitely not
  • Not sure

Would you recommend [COMPANY NAME] products or services to your friend or affiliate?

  • Definitely
  • Probably
  • Probably not
  • Definitely not
  • Not sure

What is the most convenient way for you to purchase products or services from [COMPANY NAME]?

  • Mail order
  • Internet
  • Phone
  • Fax
  • Other, please specify: ___________

Did you experience any problems using [COMPANY NAME] products or services?

  • Yes, quite often
  • Yes, but rarely
  • No Don't remember

If you did, what kind of problems?


What could we undertake to increase your level of satisfaction with [COMPANY NAME]?

 

If you have any additional comments or wishes in regard with [COMPANY NAME] products or services, please share them:



Finally, do you know anyone else that [COMPANY NAME] may be able to assist? Please click here [ new window opens ] to view our 'Customer Referral Rewards' program details.

 

Please submit your contact information if you have any additional questions and would like us to contact you.



      

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